Man with Van Tufnell Park Privacy Policy

This Privacy Policy explains how Man with Van Tufnell Park collects, uses, stores, and protects personal data relating to customers and prospective customers in the Tufnell Park area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Man with Van Tufnell Park customers and enquiries within our service area, whether you contact us online, by phone, or in person.

Who we are and scope of this policy

Man with Van Tufnell Park is a man and van removals and transportation service operating in and around the Tufnell Park area. When we refer to we, us, or our in this Privacy Policy, we are referring to the Man with Van Tufnell Park business that determines how and why your personal data is processed. This Privacy Policy applies to all customers and potential customers who request quotes, make bookings, or otherwise interact with our services in the Tufnell Park area.

Types of personal data we collect

We collect and process personal data that you provide to us, as well as certain data that is generated when you use our services. The types of personal data we may collect include:

Identification and contact details such as your name, address, collection and delivery addresses, and other location details that you provide for a job or quotation.

Communication details such as the information you include in enquiries, messages, or instructions relating to your booking or quote.

Booking and service information such as date and time of your move or delivery, type of items to be moved, access details, and any relevant notes you provide.

Payment related information such as the amount charged, payment method type, and transaction records. We do not store full card details when payments are processed by external payment providers.

Technical and usage data where relevant, such as basic information about how you contacted us or used our online forms, for example time and date of contact and pages visited, where applicable.

How we collect your personal data

We collect personal data directly from you when you request a quote, make a booking, ask a question, or otherwise contact us. This may be via online contact forms, messaging services, or during phone calls or in person discussions.

We may also receive personal data about you from third parties who are arranging services on your behalf, such as letting agents, landlords, or business partners who provide us with your contact details and job information so that we can carry out the requested service.

Lawful basis for processing your data

We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Contract: We process personal data to provide our services to you or to take steps at your request before entering into a contract. This includes providing quotes, confirming bookings, carrying out moves or deliveries, and handling payments and billing.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, preventing fraud, and maintaining records of past work.

Legal obligations: We may process personal data where necessary to comply with legal and regulatory obligations, such as tax and accounting requirements and responding to lawful requests from public authorities.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications, if we choose to offer them. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use the personal data that we collect from you for the following purposes:

To provide quotations and respond to your enquiries about our services.

To schedule, manage, and complete removals and transportation services, including arranging collection and delivery at agreed locations and times.

To communicate with you about your booking, including confirmations, changes, and updates.

To process and record payments, invoices, and receipts.

To maintain internal records of past jobs, enquiries, and customers for administrative and business management purposes.

To improve our services, understand customer needs, and help resolve any issues or disputes.

To comply with legal obligations, enforce our terms, and protect our rights, property, and safety and that of our customers and third parties.

Data sharing and use of processors

We do not sell your personal data. However, we may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

Service providers acting as data processors may receive your personal data to help us run our business, for example providers of payment processing services, booking or scheduling tools, cloud storage, accounting systems, and communication platforms. These processors are only permitted to process your personal data on our instructions and must keep it secure and confidential.

Professional advisers such as accountants or legal advisers may receive relevant information where necessary in the course of providing their services to us.

Authorities and regulatory bodies may receive personal data where we are legally required to share information, for example for tax, law enforcement, or regulatory purposes.

Where we use processors located outside the United Kingdom or European Economic Area, we will take appropriate steps to protect your personal data, such as using standard contractual clauses or relying on other lawful transfer mechanisms, where applicable.

Data retention and storage

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements.

In general, we retain customer and booking records for a period that allows us to respond to queries about past work, manage any disputes, and meet our tax and accounting obligations. After this period, personal data will either be securely deleted or anonymised so that it can no longer be linked to you.

The exact retention period can vary depending on the type of data, the nature of your interaction with us, and applicable legal requirements. We regularly review the personal data that we hold and securely dispose of data that is no longer needed.

How we protect your personal data

We take appropriate technical and organisational measures designed to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include restricting access to personal data to those who need it for legitimate business purposes and using secure methods for storing and transmitting information where possible.

While we take reasonable steps to protect your personal data, no system can be completely secure. You should also take care when providing personal data and ensure that any communications to us are sent through trusted channels.

Your data protection rights

Under data protection law, including UK GDPR, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Tufnell Park customers in our service area, subject to certain conditions and exceptions. Your rights include:

Right of access: You can request a copy of the personal data we hold about you and information about how we use it.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where the data is no longer needed for the original purpose and we have no legal obligation to retain it.

Right to restriction: You can request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds.

Right to data portability: In some circumstances, you can request that we provide your personal data in a structured, commonly used, and machine readable format, or ask us to transmit it to another controller, where technically feasible.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.

How to exercise your rights or raise concerns

If you would like to exercise any of your data protection rights, or if you have questions or concerns about this Privacy Policy or how we handle your personal data, you can contact us using the usual contact methods you use to reach Man with Van Tufnell Park. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the data protection authority in the country where you live or work, or where you believe an issue with your personal data has occurred. In the United Kingdom, the supervisory authority is the Information Commissioner's Office.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.