Man with Van Tufnell Park Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Tufnell Park provides removal, transport and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or purchases services from Man with Van Tufnell Park.

We, Us, Our means Man with Van Tufnell Park as the service provider.

Services means any transport, removal, loading, unloading, packing, storage, or related services provided by us.

Goods means any items, belongings, furniture, equipment or materials which are the subject of the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van, removal and transport services primarily within Tufnell Park and surrounding areas, and throughout the United Kingdom by prior arrangement. The exact scope of the services will be agreed at the time of booking and confirmed in our booking confirmation.

Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of goods, removal of doors or windows, specialist lifting, storage, or disposal of waste. Additional services may be provided at our discretion and may incur extra charges.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until we issue a booking confirmation. We may provide a quotation based on the information you supply. Quotations are not binding until accepted by you and confirmed by us.

3.2 You are responsible for providing accurate and complete information about the pick-up and delivery addresses, access conditions, parking arrangements, property layout, number and type of items, presence of stairs or lifts, and any items requiring special handling.

3.3 If on arrival the job materially differs from the description provided at the time of booking, we reserve the right to adjust the price, modify the service, or refuse to carry out all or part of the work.

3.4 We may ask for identification and proof that you are the owner of the goods or have authority from the owner to move them. By making a booking you confirm that you are authorised to enter into the contract and to move the goods.

4. Quotations and Pricing

4.1 Quotations are based on the details supplied by you, including volume and nature of goods, distances, access, and expected time required. Prices may be provided as a fixed fee or hourly rate, depending on the job.

4.2 Unless stated otherwise, quotations do not include congestion charges, tolls, parking fees, fines, ferry charges, additional labour, waiting time, or storage fees. Such costs may be charged in addition where applicable.

4.3 We reserve the right to revise a quotation or charge additional fees where:

a. The information provided by you was incomplete or inaccurate.

b. The job involves additional work or time not reasonably anticipated at the time of booking.

c. Access conditions are more difficult than advised, including long carries, restricted vehicle access, or additional flights of stairs.

d. There are delays beyond our reasonable control, including waiting for keys, delays caused by third parties, or traffic disruptions.

5. Payments and Charges

5.1 Payment terms will be confirmed at the time of booking. We may require full payment in advance, a deposit, or payment on completion, depending on the nature of the service and your customer history.

5.2 All charges are payable in pounds sterling. You are responsible for any bank or payment processing fees incurred in making payment.

5.3 Where payment is due on completion of the service, it must be made immediately upon completion unless otherwise agreed in writing. We reserve the right to withhold unloading or delivery of goods until payment is received in full.

5.4 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may take appropriate steps to recover the debt, including using a debt collection agency or legal action. You will be responsible for any reasonable costs incurred in recovering overdue payments.

5.5 We are entitled to exercise a lien over any goods in our possession until all outstanding charges are paid in full.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice. The amount of notice required and any applicable charges will depend on how close to the service date the cancellation or amendment is made.

6.2 As a general guideline, cancellations made with sufficient notice may not incur a fee, while late cancellations may be subject to a charge, including but not limited to:

a. Cancellation more than 7 days before the service date may incur no charge.

b. Cancellation between 7 days and 48 hours before the service date may incur a partial charge.

c. Cancellation within 48 hours of the service date may incur a charge up to the full quoted price, to cover lost booking time and associated costs.

6.3 If you wish to change the date, time or scope of the service, we will try to accommodate your request, but this is subject to availability and may require a revised quotation. Short-notice amendments may be treated as a cancellation and rebooking.

6.4 We reserve the right to cancel or postpone the service for reasons including but not limited to safety concerns, adverse weather, vehicle breakdown, staff illness, non-payment, or where we reasonably believe the job cannot be carried out as booked. In such cases, we will offer an alternative date or a refund of any sums paid for services not yet provided, but we will not be liable for indirect or consequential losses arising from the cancellation.

7. Access, Parking and Customer Responsibilities

7.1 You are responsible for ensuring suitable parking and access at both the collection and delivery addresses. Any permits, permissions or arrangements required from local authorities, building managers or neighbours must be obtained by you in advance.

7.2 You are responsible for any parking charges or fines incurred as a result of insufficient or inappropriate parking arrangements, and we may add these costs to your final invoice.

7.3 You must ensure that the premises are safe and that we have clear access to the goods. This includes securing pets, children and other occupants, and removing obstacles that could cause injury or damage.

7.4 You must ensure that all goods are securely packed and ready for transport unless we have agreed to provide packing services. We are not responsible for damage resulting from inadequate or improper packing done by you or a third party.

8. Goods Not Accepted for Transport

8.1 We do not transport certain items, including but not limited to:

a. Hazardous, flammable, explosive or toxic substances.

b. Illegal items, stolen goods or items obtained unlawfully.

c. Perishable goods requiring temperature control.

d. Cash, securities, precious stones, jewellery, important documents, or other items of exceptional value unless expressly agreed in writing.

e. Live animals or plants, unless expressly agreed in writing and subject to applicable regulations.

8.2 If we discover that prohibited items have been included without our knowledge, we may remove or dispose of them and will not be liable for any resulting loss or damage. You will be responsible for any costs, fines or damages arising from the inclusion of such items.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste removal company and do not routinely transport or dispose of waste.

9.2 Any request for disposal of unwanted items or rubbish must be agreed in advance and may be subject to additional charges. Where we agree to remove waste, we will do so only in compliance with relevant legislation.

9.3 You must not ask us to dispose of items illegally, including fly-tipping or dumping. Any request or attempt to do so will result in immediate termination of the contract, removal of our services, and potential reporting to the relevant authorities.

9.4 You are responsible for ensuring that any items presented for disposal are lawful to dispose of and are not hazardous or controlled waste unless we have expressly agreed to handle such materials in compliance with regulations.

10. Liability and Limitations

10.1 We will exercise reasonable skill and care in providing the services. However, our liability for loss or damage is subject to the limitations set out in this clause.

10.2 We will not be liable for loss or damage arising from:

a. Your failure to adequately pack or protect goods.

b. Inherent defects or vulnerabilities in the goods, including wear and tear, poor construction, or pre-existing damage.

c. Normal handling or movement of goods, including minor scuffs or marks.

d. Circumstances beyond our reasonable control, such as accidents, theft, fire, flood, severe weather, road closures, or acts of third parties.

e. Your or any third party's actions, omissions or instructions.

10.3 Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, will not exceed a reasonable value proportionate to the service fee, unless otherwise agreed in writing. You are responsible for arranging additional insurance cover if the value of your goods exceeds this level.

10.4 We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising out of or in connection with the services, even if we have been advised of the possibility of such loss.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.

11. Claims and Complaints

11.1 You must inspect the premises and goods as soon as reasonably possible after completion of the service. Any visible loss or damage must be reported to us as soon as practicable.

11.2 Any complaints or claims regarding our services should be made promptly with full details, including the nature of the issue and supporting evidence where available. We will investigate and respond within a reasonable timeframe.

11.3 Failure to notify us of a claim within a reasonable period may affect our ability to investigate and may reduce the likelihood of a satisfactory resolution.

12. Delays and Force Majeure

12.1 We will make reasonable efforts to adhere to agreed dates and times, but timing is not guaranteed. We are not liable for delays caused by events beyond our reasonable control.

12.2 In the event of severe delays due to circumstances such as adverse weather, traffic incidents, breakdowns, road closures, strikes, accidents or other force majeure events, we may need to reschedule or adjust the service. We will keep you informed and work with you to find an appropriate solution.

13. Insurance

13.1 We maintain insurance appropriate for our operations as a man and van and removal service provider in the UK. The existence of any insurance does not increase or extend our liability beyond the limits set out in these Terms and Conditions.

13.2 You are strongly advised to arrange your own insurance for your goods during the move, particularly for high-value or fragile items.

14. Data Protection and Privacy

14.1 We will collect and use personal information about you to manage bookings, provide services, process payments and handle enquiries. We will only use your personal information in accordance with applicable UK data protection laws.

14.2 Your details will not be sold to third parties. They may be shared with trusted partners only where necessary to deliver the services or comply with legal obligations.

15. Termination

15.1 We may terminate the contract immediately where you breach these Terms and Conditions, fail to make payment when due, request unlawful services, or behave in an abusive, threatening or unsafe manner towards our staff.

15.2 On termination, you must immediately pay all sums due. We may retain goods as security for outstanding payments until the balance is settled.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to the contract or these Terms and Conditions.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

17.2 No waiver of any breach of these Terms and Conditions shall be deemed a waiver of any subsequent breach.

17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

By confirming a booking with Man with Van Tufnell Park or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.